Privacy policy

At SUNDRA ("we", "us", or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from [www.sundraclothing.com].

1. Information We Collect

When you visit the Site, we collect the following information:

a. Device Information

Automatically collected data includes:

  • Web browser type
  • IP address
  • Time zone
  • Cookies installed on your device
  • How you interact with the Site (pages viewed, time spent, referring websites)

Tools used: Cookies, log files, web beacons, tags, pixels.

b. Order Information

When you make a purchase or attempt to do so, we collect:

  • Name
  • Billing address
  • Shipping address
  • Payment information (e.g., credit card numbers, PayPal, Shop Pay)
  • Email address
  • Phone number

c. Customer Support

We collect any additional information you provide through customer service interactions.

2. How We Use Your Information

We use your information to:

  • Fulfill orders and process payments
  • Communicate with you about your order or inquiries
  • Personalize your shopping experience
  • Screen for potential fraud or risk
  • Send marketing emails or updates (with your consent)

3. Sharing Your Personal Information

We share your personal data only when necessary:

  • Shopify powers our e-commerce platform.
  • Third-party service providers (e.g., payment processors, shipping partners, email platforms) assist in running our business.
  • Legal compliance: We may share information to comply with applicable laws, regulations, or legal requests.

4. Behavioral Advertising

We use your information to provide targeted ads through:

  • Facebook/Instagram Ads
  • TikTok Ads
  • Google Ads
  • Shopify App integrations

Opt-out options:

5. Your Rights

If you are a European or UK resident, you have the right to:

  • Access the personal data we hold about you
  • Request correction, update, or deletion of your data
  • Object to or restrict our processing
  • Request data portability

To exercise these rights, please contact us at info@sundraclothing.com.

6. Data Retention

We retain your information as long as necessary for our operations, legal obligations, or as outlined in this Policy. You may request deletion of your data by contacting us.

7. Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Changes will be posted on this page with an updated date.

9. Contact Us

For questions, concerns, or complaints: Email: info@sundraclothing.com